Hello. This is Bizent.

[ONEUS] LIVED sales schedule guide

* Pre-Order Period : August 7, 2020 @ 3pm ~ August 13, 2020 @ 11am

* Delivery Period: August 19, 2020
(Please understand that the delivery may be delayed if the order volume is too high.)

*Ordering and Shipping Guidance
- For safe delivery, you can only buy 4 products at once per order. (You can make order repeatedly)

- You will obtain the same quantities of special prizes as album. (ex. If you buy 4 albums, you will get 4 special prizes)

- You cannot pack other products with pre-ordered products together.

*Recipient Information Modification Guide

- Period for Modifying Receiver’s Information : August 7, 2020 @ 3PM ~ August 13, 2020 @ 11AM
(If you cannot change the information on your own, please contact us directly via e-mail with your order number.)
-  Your products can be delivered via other delivery companies i.e) DHL if EMS service is unavailable.
- The term “Preparing for the delivery” means that your products are being packed and
the delivery information is being released. If you try to change information after the period, every process will be canceled.

*Cancellation Guidance

- The refund will be processed during the pre-order period. Contact us via e-mail with your [Name/Order No.]

Thank you.